Quality and Safety at UMass Memorial Medical Center

Our Zero Harm Pledge

At UMass Memorial Medical Center, we are committed to maintaining the highest levels of patient safety with the goal of achieving zero harm. Here’s how we work as a system to provide the highest quality care.

How UMass Memorial Medical Center is Working to Achieve Our Goals

In some areas, we are performing exceptionally well in evaluating safety and quality. In other areas, we still have work to do. 

Learn how our hospital is working to achieve our goals.

Find data on our performance and see some of the steps that we are taking to ensure safe patient care.

Code of Ethics and Business Conduct

At UMass Memorial Health, our Code of Ethics and Business Conduct assists us in carrying out our daily activities within appropriate ethical and legal standards. These obligations apply to all UMass Memorial Health workforce members and our researchers, vendors, suppliers and consultants.

All UMass Memorial Health workforce members, researchers, vendors, suppliers and consultants are held accountable for their conduct.

Read our Code of Ethics and Business Conduct PDF
 

Other related policies: